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General Shipping Questions

How long will shipping take?

The shipping times vary, depending on the delivery address and the shipping method you have chosen. Our orders are shipped from our warehouse in North Carolina (United States). Please have a look at our domestic shipping options or at our internation

What are the shipping costs?

For delivery addresses within the United States, we offer the possibility of free shipping (for orders above $30). For all other shipping methods, the shipping costs vary, depending on a number of things including the delivery method, the delivery ad

How do I know when my parcel will be delivered?

As soon as your order has been processed at our warehouse, you will automatically receive a dispatch notification via email, including the tracking information.The tracking link will direct you to the portal of the postal company where you can find s

My tracking isn’t working, what should I do?

That depends. Tracking information needs a couple of hours to be activated. So if you've just received your tracking information, please give it some time. As soon as the postal company has scanned the parcel in their sorting center, your tracking sh

What if I’m not at home upon delivery?

Since a signature is not required upon delivery, a courier will try to leave the parcel at the location, preferably in a safe place like a mailbox or hidden away on a porch. However, it is not always possible for a courier to find a suitable place, s

Can my order be delivered during the weekend?

That depends. Only USPS - Priority Mail Express includes Saturday delivery. The other shipping methods only include deliveries on weekdays.

Can I have my order delivered to a PO box, a local post office or a pickup point?

That depends;PO box - USUsing a PO box as a delivery address is generally possible, with the exception that UPS can not deliver to PO boxes. However, if you choose a USPS shipping method, PO boxes shouldn't be a problem.PO box - AU & CAUsing a PO box

How will my product be delivered?

Our suits, shirts and blazers come in a neutral mailer bag or box and they are handed over to you by a friendly, smiling* postman. *Please don't be mad when the postman isn't friendly or smiling. How would you feel if you'd have one of our suits in y

What does ‘Dispatch on …’ mean when I select a specific product/size?

When a specific product/size notes 'Dispatch on ...', it means the size is currently not in stock, but that an upcoming shipping date is already known. When ordering such a product, the order will be placed on backorder and the complete order will be